Refund Policy

Our Commitment

We evaluate every request fairly and strive to resolve concerns quickly, professionally, and in accordance with applicable laws and service agreements.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• The service purchased has not been fully delivered or activated.
• A billing error has occurred.
• The service does not match the description provided at the time of purchase.
• The request complies with the timeframe outlined below.

2. Refund Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified in your service agreement. Requests submitted after this period may not be eligible for consideration.

3. Refund Process

1. Submit a written request to our support team using the contact details below.
2. Include your full name, order number, transaction date, and reason for the request.
3. Our team will review your request within 5 business days.
4. If approved, refunds will be processed to the original payment method within 7–10 business days.

4. Refund Conditions

• Refunds are issued only to the original payment method.
• Processing times may vary depending on your financial institution.
• Partial refunds may apply where part of the service has already been delivered.
• Administrative or processing fees may be deducted where permitted by law.

5. Exceptions

Refunds will not be granted in the following circumstances:

• Services fully delivered and accepted by the customer.
• Requests submitted outside the stated refund window.
• Violations of our Terms and Conditions.
• Misuse or unauthorized modification of the service.

Need Assistance?

Our support team is available to guide you through the refund process and answer any questions regarding your purchase.

Policy Updates

VELORIX reserves the right to update this Refund Policy at any time. Changes will become effective immediately upon publication on velorix.live. Customers are encouraged to review this page periodically.